Personal Information We Collect
The purpose in collecting information from you is to provide an efficient and pleasant experience. For example, we use your personal information to:
- Process and fulfil your order.
- Send updates regarding the status of your enquiry or order
- Improve our services
- Send newsletters and details of offers and promotions which we believe you will be interested in
When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order and incase you need to be contacted by the courier service to complete your delivery.
We partner with third parties such as An Post, Scurri and DPD to ship products, to ensure delivery, and so that we can obtain feedback. We also want to improve the quality of our service, as well as measuring and improving the quality of the service provided by the third party. We provide those third parties with personally identifiable information such as your name, shipping address, email, and phone number.
For payment, we partner with Stripe to process your orders, therefore you provide them with your financial information. You can read more on how Stripe store your information and protect your privacy here.
Please let us know if the personal information that we hold about you needs to be corrected or updated.
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit: http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you, screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us fulfil your order.
We use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We understand your right to access and correct your personal information. You may exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us at email@example.com.
The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
If we decide to change our Terms and Conditions, we'll post the changes on this page so that you're always aware of what information we collect, how we use it and under what circumstances we disclose it.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org
or you can contact us via post at:
10 Wesley Place
Delivery Times (Ireland)?
We deliver nationwide Monday to Friday (bank holidays excluded). We have a speedy coffee team, who pack and get your orders delivered to your door within 1 - 2 working days, so that you are never waiting long. Deliveries are made by third-party delivery service, An Post
What's my order status? How can I track my orders?
Deliveries are made by An Post. However, you can track your orders here when you’ve received confirmation that your order is out for delivery: https://www.anpost.com/Post-Parcels/Track/Search
Can I collect in person
Unfortunately we do not have any physical cafes at this time but we hope that will change in the near future.
Making an edit to your order?
Simply get in touch with us through email@example.com or our social channels and let us know the changes you want to make. If it hasn’t been packed yet, we should be able to make adjustments for you. For example, if you entered the wrong address or if you want your coffee ground instead, let us know and we’ll help.
We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, we aim to make the returns process as simple as possible. For health and safety reasons, Good Morning Project cannot accept returned food products. Please contact us at firstname.lastname@example.org. You will be required to return the goods, unopened and as new, with a copy of your original invoice, via DPD Delivery.
In the unfortunate case of goods being faulty or damaged in transit, Good Morning Project offers the choice of either a replacement or a full refund including any postage costs incurred. Goods can be returned through your postal service of chice.
What is the difference between Espresso and Filter Coffee?
Our coffees are very versatile and can work with all the popular brewing methods. We also offer to grind our coffees for you for each of these brewing methods.
Single Origins work great on any filter brewing method thanks to their vibrant aromas and flavours, in particular the V60 or Chemex. For any Sage or Espresso equipment, we recommend you go for beans that are geared towards Espresso for a more balanced and smooth taste. Take a look at our brew guides and roasting guides to learn more. Our Mella Espresso Blend works wonders with a Sage.
Selecting the right coffee grind
We offer to grind all our coffees for you for every brewing method (Moka Pot, Espresso, Aeropress, Chemex, French Press and V60). For freshness, if you have a home espresso machine we recommend you always buy wholebean. Whereas if you’re a filter lover we can grind the coffee depending on your brewing method.
Where can I find your brew guides?
You can find all things specialty, single origin, grind size and coffee related in our blog here
How Fresh is your coffee?
Every single day, our coffee is lovelingly roasted to order from our co-roasting space, that means that, after an adequate resting period (1 week), we've timed it so that it arrives on your door at the perfect time to brew. A little rest but not too much so you have the perfect, aromatic freshness for your brew.
How long can I enjoy my coffee after roasting?
We recommend brewing our coffees from up to 3 months after the roast date. The Roast date and best before dates are labelled on the back of all our coffee products. For freshness, if you have a home espresso machine we recommend you always buy wholebean. Whereas if you’re a filter lover we can grind the coffee depending on your brewing method.
What is the single origin rotational?
Let us surprise you with a new Single Origin coffee every month! Our Roasters Rotation subscription includes a large selection of specialty coffee from around the world but only if they make an active effort to promote sustainability in the industry and pay their farmers fairly.
What subscriptions should I sign up for?
Firstly, choose what brewing method/equipment you’d like to use. We offer a few different options depending on machine, frequency, region, etc. We recommend choosing the single origin subscription if you’re a fan of trying our latest coffee and prefer filter coffee whereas if you just want a continuous supply of beautiful coffee we suggest you select our roasters lucky dip option.
Managing your subscription
You can amend, pause or cancel your subscription anytime if you’re on our rolling subscription model by logging into your account or contacting us at email@example.com
Changing your subscription
We will send your subscription out on a weekly, bi-weekly or monthly basis, depending on your preference. You can also adjust your subscription type, delivery schedule, grind or coffee volume by logging into your account or contacting us at firstname.lastname@example.org
What is the Good Morning Project?
Mornings aren't for everyone and that's ok! The Good Morning Project aims to brighten up and kick start your day with one of our specialty coffees one cup at a time!
We roast only the finest specialty coffee from around the world right down at our roastery in Cork. Our coffee is ethically and sustainably sourced to ensure the farmers are paid well, while reducing our carbon footprint. Using only recyclable or compostable packaging we want to ensure our carbon footprint is as small possible, because sustainability is at our core.
After +20 years in the food and drink space building global brands, we're excited to bring our passion and love for coffee to the world. We pride ourselves on bringing the best quality specialty coffee to your cup. Coffee is something that connects people from all over the world and we take pride in bringing our specialty coffee to your cup.
Experience a good morning like no other today by ordering your Good Morning Project single origin coffee today!